Company Name: Masala Chai Travel Oy (also referred to as Masala Chai Travel)
email ID: contact@masalachaitravel.com
Phone: (+358) 50554 5693 / (+358) 4048 97512
Business ID: 3587387-2
Masala Chai Travel Oy is committed to provide curated travel services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal Information. The policy sets out how we collect, use, disclose and protect your information, as we understand this is important to you.
We have put in place measures to ensure that any personal information we collect from you will only be collected, stored, used and disclosed in accordance to this policy.
What information we collect from you
In General we receive and store any information you enter on our website. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, medical and dietary restrictions and preferences. You can choose not to provide information to us, but some of the information is mandatory to proceed with all your bookings. We also collect information around your referring website (Where did you hear about us?)
Travel Companion Information
When you make a reservation for someone else, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through you.
How we use your information
We use information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your booking, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products and services; to notify you about special offers and products or services, newsletters that may be of interest to you; to otherwise customize your experience in communicating with us; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; and as otherwise described to you at the point of collection.
With whom we share your information
We may share your information with the following entities:
Suppliers, such as hotel, car rental, and activity providers, who fulfill your travel reservations. We do not share your email address with these suppliers unless they need it to fulfill the travel reservation you have made with Masala Chai Travel, and we restrict their use of this information to that purpose. We do not place limitations on our suppliers’ use or disclosure of your other personal information. Please note that these suppliers may also contact you if necessary to obtain additional information about you, facilitate your travel reservation, or respond to a review you may submit.
Foreign governments, embassies – If travelling from a country which needs a VISA we may share your information on request from the embassies or the government.
We also may share your information:
To establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms & Conditions and other agreements.
Other than as set out above, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Credit card security
Any online payments are made through a bank transfer with a bank registered in Finland.
Masala Chai Travel does not process or store your credit card information through any of its systems. If any credit card information is collected by us for a in person manual transaction, such personal information is destroyed or de-identified when no longer needed.
How you can access your information
If you wish to access your Personal Information, please contact us in writing.
Masala Chai Travel will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Your choices with respect to collection and use of your information
As discussed above, you can choose not to provide us with any information, although it may be needed to book travel or to take advantage of certain features offered.
You will be given the opportunity to unsubscribe from commercial emails in any such message that we send you. Please note that we reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your booking or enquiry, without offering you the opportunity to opt out of receiving them.
Children’s privacy
Our website is a general audience site and does not offer services directed to children. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
External Links
If any part of this website links you to other sites, those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.
Changes to this Privacy Policy
This Policy may change from time to time and is available on our website.
Contacting us
If you have any questions about our Privacy Policy or are concerned about how we have handled your information please do not hesitate to contact us via email.
